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Shipping & Delivery

Viennais.com mainly ships to the United States. The logistics staff of Viennais store will provide the services you need for the logistics of your order. The products you buy in our store will be sent out in our China Shenzhen Stock Exchange warehouse.We hire major and trusted international carriers to provide services to ensure that your parcels reach their destination quickly and safely


 

1.Confirm
After you complete your order and make the payment, we will send you an order confirmation email.A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.


2.Processing

After you confirm your order information, your order will be pushed to the staff of our product department. Our staff will prepare your products for you and conduct product quality inspections to ensure that you can receive high Quality products. This process will take 1-5 working days. During this period, your order has been confirmed and we will also prepare your products for you.

3.Delivery

Viennais online store's system will automatically match the best distribution logistics according to factors such as the sales platform, product size and weight. If the street address of the order contains "PO Box", the system will review and judge based on the delivery logistics you choose. If the corresponding logistics method cannot be delivered to an address containing "PO Box", the system will determine that the order is an abnormal order, and the customer service staff will notify you to modify the address or cancel the order.

Note: During the peak season, orders from warehouses in the United States surge. The above logistics time limit is for reference only, and the actual delivery time of the warehouse shall prevail.
US standard shipping time: 7-20 working days

4. Charges

Viennais provides worldwide free shipping with standard shipping.

Please note:

1、preparation for delivery (quality checks, packing, paperwork, etc.) Usually takes 1-3 working day (while some items may need 3-6 business days)business days and is not included in the overall "shipping time".

2、all packages have specific tracking information.

3、you will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "my account". Click on " my order " to review your order status and/or obtain a tracking number.

4、shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

5、All our orders will not be charged customs duties and sales tax.

6、If your order is damaged or lost in transit, please contact us in time, we will replenish the goods or refund for you

7、You can cancel your order before it is shipped, and there is no way to cancel it after it is shipped.

Shipment upgrade notice:

We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible. So lately we've upgraded our shipping system to provide better service: we managed to shorten the shipping time, especially for us customers!

Delivery

You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. You can also track it in user account on viennais.com. We will also e-mail you if there is any unsuccessful delivery. 

Please contact us within 2 months since shipment if no receipt or delivery, You can contact us if there is any problem with the product within 30 days after you receive the order.our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.

If you have any queries, Please contact with phone or email. We will reply soon.
Email : service@viennais.com